Refund Policy

signaturin is sold as a subscription. You can cancel at any time, and we want every customer to feel fairly treated. This page explains when refunds apply, how to request one, and what to expect.

signaturin subscriptions are sold and processed by Paddle.com, our Merchant of Record. Paddle handles payment, taxes, invoices, and chargebacks, and may apply its own buyer-protection rules in addition to this policy. When you ask for a refund, we work with Paddle to process it — the money returns to the payment method you used.

You can cancel any subscription at any time from the in-app billing settings. Cancellation takes effect at the end of the current billing period — you keep full access until that date, and you will not be charged again.

We do not lock customers in. There are no cancellation fees, exit fees, or hidden charges.

Monthly subscriptions are billed in advance for the upcoming 30-day period. Once a monthly period has started, that period is non-refundable. After cancelling, you continue to have access until the period ends; no further charges are made.

If you were charged after cancelling, or charged for a plan tier you did not select, contact us — that is an error and we will refund it in full.

Annual plans are billed once for the full 12-month term, at a discounted rate. We offer a 14-day refund window from the date of the initial annual charge: if you cancel within 14 days and have not made substantive use of the Service, we will refund the full annual fee.

After day 14, annual plans are non-refundable for the remainder of the term. Cancellation prevents the next annual renewal but does not refund the current term.

Annual renewals are billed automatically. We send a renewal reminder by email at least 14 days before the renewal date so you can review the plan and cancel in time if you wish.

If you are a consumer (i.e. acting outside your trade, business, or profession) in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of purchase, without giving any reason.

By starting to use the Service before the 14-day withdrawal period ends, you expressly request immediate performance and acknowledge that your right of withdrawal is lost once the Service has been fully performed. Where the Service has been only partially performed, you may still withdraw but will be charged for the portion you used, calculated pro-rata.

signaturin is intended for business and professional use. If you are using it as a business customer, the statutory right of withdrawal does not apply.

If the Service is materially broken, unavailable for an extended period, or fails to deliver a core feature you paid for, we will work with you on a fair resolution. Depending on the situation, that may mean a service credit, a pro-rata refund, or a full refund.

Examples of when we will proactively offer credit or refunds:

• An incident on our infrastructure prevents you from using a paid feature for more than 24 consecutive hours within a single billing period.
• We remove a feature that was material to your purchase, with no equivalent replacement.
• We accidentally double-charged, charged the wrong tier, or processed a renewal after a valid cancellation.

Outages or limitations caused by upstream providers (for example, Google Workspace APIs) are outside our control, but we still want to hear from you — get in touch and we will look at each case on its merits.

We do not provide refunds for:

• Subscription periods that have already started, except as described in the sections above.
• Unused seats on a multi-seat plan — manage seat counts from your billing settings, and reductions take effect at the next renewal.
• Discounts or promotional credits, which are non-refundable and non-transferable.
• Subscriptions that were terminated by us due to material breach of our Terms of Service (for example, abuse, fraud, or violation of acceptable-use rules).
• Indirect costs or losses you incurred while using the Service.

Send an email to billing@signaturin.com from the address associated with your signaturin account, with:

• Your organization name.
• The Paddle order ID or invoice number (also visible in the receipt email Paddle sent you).
• A short note about why you would like a refund — it helps us improve and lets us assess fairly.

We aim to respond within two business days. Approved refunds are issued through Paddle to the original payment method and typically appear on your statement within 5–10 business days, depending on your bank.

If you believe a charge is incorrect, please email us first — almost every billing issue is faster to resolve directly than through a chargeback. Disputed chargebacks may temporarily suspend access while Paddle and your card issuer investigate. We reserve the right to terminate accounts that issue fraudulent chargebacks.

We may update this Refund Policy from time to time. Material changes will be communicated by email or in-app banner at least 14 days before they take effect. The version in force at the time of your purchase governs that purchase.

Refund questions, billing issues, or anything related:

• Billing: billing@signaturin.com
• General: hello@signaturin.com